A Hotel Quality Assurance Consultant Company

 
About GDI

Guest Delight International provides globally acknowledged mystery shopping, quality assurance, and marketing research programs in the hospitality industry in over 100 countries around the world.

We understand that need for ‘data on the fly’. Our specially designed app provides the same views and dashboards and seamless interface with the website. Your teams are enabled to access trends on the go, anytime, anywhere.

Our Aim

We at GDI, pride ourselves in our ability to be one with your customers, in their aspirations, desires, predilections and most importantly, their peeves. This has enabled us over the years to deliver value to our clients. It has helped them to have their ears to the customer’s heart and mind. This in turn has enabled them to customize their offerings, leading to tremendous customer value.

What is Hospitality Mystery Shopping?

Hospitality Mystery Shopping is a specialized field of mystery shopping and requires a different approach as compared to retail mystery shoppers. In hospitality mystery shopping the mystery shoppers visit a hotel to stay as a normal customer. They are required to note down certain parameters that they felt during their stay at the hotel.
 

Hotel Internal Audit

We customize the evaluation parameters based on the standards of your product, service and brand. This allows you to understand and helps you move towards a more robust system. We recommend that you check your mystery shopping parameters every 6 months so that they become more contemporary. We offer web-based and application-based reports to reduce communication delay, and this platform can be used to develop your own internal audits. We help identify areas where employee training is required. We provide comparative studies on the service on your property compared to the competition, as well as with actionable inputs on both products and services.

 

Know more about our Services.

Our work is articulated in our Mission statement, “To be the gold standard in assessing, analyzing and improving your business philosophy and practices model to helping you maximize guest delight and gain repeat business and referrals for your brand.

 
 

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